Get My Book

Faq

GENERAL

  • WHAT IS ARARAT BOX?

    Ararat Box is the first ever Armenian company which delivers boxes filled with local products all over the world. Currently, our products include the Ararat Snack Box, Ararat Beauty Box, and Undiscovered Armenia, a book of rarely seen photographs.

  • IS THERE A PHONE NUMBER ?

    We don't offer phone support since we feel we're able to offer our best customer care through email and social media. Ararat Box responds to every message (starting with the oldest ones first) within 24 hours. Please, note that the customer support team will be unavailable on Sundays. We will get back to you on Monday as soon as possible. If you haven't gotten a response yet, try checking your spam folder. You can contact us via direct messages through social media or at [email protected].

  • WHERE CAN I FIND ARARAT BOX ON SOCIAL MEDIA?

    Come join the fun on Facebook, Instagram, Twitter, YouTube, Pinterest, Linkedin. We’re always thrilled to read your comments about your favorite items and chit chat about what you liked best!

SHIPPING

  • DO YOU SHIP INTERNATIONALLY?

    Yes, we ship internationally. If you receive an error message that the item cannot be shipped to a selected location, it can mean that the shipping is temporarily suspended at your location due to Covid-related shipping restrictions. Please, contact our support team for further information ([email protected]).

  • DO YOU PROVIDE TRACKING INFORMATION?

    Sure, once your box is shipped, you will receive an email with a tracking number. If you are located in the United States, your package will be shipped with Buy Armenian INC. The rest of the parcels are shipped with HayPost.

    Once you have received your tracking number, you can track the order on the HayPost website.

    The packages shipping to the United States can tracked on the UPS website.

  • I JUST PLACED AN ORDER, WHEN WILL MY BOX GET SHIPPED?

    We are shipping the boxes in batches, so it might take around 3-15 days for your box to start its journey to the post office. As soon as the parcel leaves Armenia, you will be able to track its movement.

  • HOW CAN I CHANGE MY SHIPPING ADDRESS?

    You can easily change your shipping address for the upcoming shipping by contacting our support team ([email protected]). If the package is not shipped out yet, our team will be able to edit the address for you.

  • HOW MUCH IS THE SHIPPING FEE?

    The shipping price will be calculated at the checkout after filling in the address.

  • HOW LONG DOES THE SHIPPING TAKE?

    ​​The packages usually arrive to the USA and EU countries within 2-4 weeks starting from the day they leave Armenia. For the customers located in Canada and Australia, the shipping process may take 4-6 weeks.

    Due to the impact of Covid-19 on international shipping, delays are possible. Boxes usually arrive 1-4 weeks after the shipping date, but please allow up to 6 weeks, as there might be local customs-related or weather delays. Ararat Box is not responsible for possible delays due to weather or postal disruption or customs.

    We kindly ask you to wait at least 6 weeks and not to get worried about the parcel being lost or missing.

  • WILL CUSTOMS OFFICE CAUSE A DELAY IN THE DELIVERY OF MY PACKAGE?

    Before placing an order, we recommend you to check the customs regulations that can affect the shipping process and cause delays or problems. Please, keep in mind that the customs regulations are stricter in certain countries. After customs clears your package, it will then be sent to your local post office for further delivery.

    Please, note that shipments to Sweden, Denmark, The Netherlands, and some other locations may require additional information from customs such as your Passport No. or Tax ID. They may also require a payment of extra taxes to let the parcel arrive at its final destination.

  • IT HAS BEEN A WHILE THAT I DID NOT RECEIVE MY BOOK. SHOULD I GET WORRIED?

    As there is a lack of cargo flights between some countries, the parcels stay longer in transit zones than initially estimated.

    According to our policies and guidelines, we cannot refund you the full amount of the box, knowing that it is still on its way. We won’t be able to compensate for the delays caused by international shipping providers.

    Our team truly appreciates your patience and understanding.

    If your order is delayed for more than 15 days over the estimated time of arrival, please contact [email protected] and our team will file an investigation with HayPost to track the box more precisely.

  • MY BOOK IS AT THE POST OFFICE. DO I NEED TO PICK IT UP?

    If the tracking system indicates that the item has reached the collection point, please go to your local post office as soon as possible and collect the parcel by providing them with your tracking number.

    If you do not know where your local post office is, please call your country's main post office hub help line to determine where your item is being held.

    If you do not collect the book as quickly as possible, it will be shipped back to Armenia.

  • WHAT IF MY BOOK PRODUCTS ARRIVE DAMAGED?

    Even though we take all possible precautions against this, damaging exceptions may happen in less than 1% of orders. If your book is damaged, feel free to send a photo to our support team ([email protected]) and they will be happy to assist you. Based on the visual condition of the product, our team will decide the amount that should be refunded.

  • WILL I BE CHARGED IMPORT TAXES UPON DELIVERY?

    Some countries we ship our products to can require the customer to pay an import tax according to their state rules. Each country has their own laws and regulations. If custom charges occur, the customer is responsible for the fees.

  • WHY DID MY LOCAL POST OFFICE SEND THE BOOK BACK TO YEREVAN?

    There are several reasons why this would happen:

    • You were not at home at the time of delivery.

    Ararat Box stamps your phone number on the box and some post offices will give you a call to let you know you have a parcel in the post office. Others will hold it for 3, 7 or 14 days. However some post offices may decide to ship the box back without giving you a warning. In this case you can contact them for further details and file a claim.

    • The address you have indicated was not recognized by the post office .

    If your address is incorrect then the post office will send the parcel back to the Ararat Box. Some post offices in several countries can contact you via the phone number provided on the box in order to ask you to clarify what your address is.

    • The address you have indicated is correct but the customs office could not deliver the box.

    Rarely, but it happens that the customs office of your country holds the box and does not ship it to the local post office, it gets stuck there for a while and gets shipped back to Ararat Box.

  • WHAT HAPPENS IF THE BOOK GETS SENT BACK TO YEREVAN?

    Ararat Box is not responsible for the shipping decisions made by post offices of different countries and has no control over their procedures. If the book gets shipped back to Yerevan, you will have two options:

    • Pay the shipping fee for the book and let us ship it to you again.

    • Let us refund you the book price. Ararat Box does not make any profit from the shipping cost and won’t be able to refund the shipping fee. Besides, a part of the shipping fee is hidden in the book price. We won’t be able to refund the hidden price.

  • CAN I ORDER “UNDISCOVERED ARMENIA” IF I AM LOCATED IN ARMENIA?

    Yes, you can order our book by contacting our support team ([email protected]). You won’t be able to place an order on the website if you are located within the territory of Armenia. Please, note that the delivery within Armenia is free.

  • CAN I PURCHASE “UNDISCOVERED ARMENIA” TO BE DELIVERED IN ARMENIA?

    Sure, you can purchase our book to be delivered in Armenia. Please, contact our support team ([email protected]) and they will guide you through the process. Please, note that you won’t be able to place the order on the website as the delivery within Armenia is free.

PURCHASE OPTIONS

  • HOW DO I ORDER MULTIPLE BOOKS TO DIFFERENT ADDRESSES?

    We really appreciate your desire to share “Undiscovered Armenia” with others and send a piece of Armenia to your friends. The concept of the book gives an amazing opportunity to surprise your friends and share a piece of Armenia with them.

    Because we need a unique shipping address for each package or gift order, it's currently not possible to order multiple books going to different addresses in the same order. Please, place a new order for each copy that is going to a different address.

  • CAN I GIFT A BOOK?

    Of course, you can! Share the book with your friends by only applying your recipient's shipping address during checkout instead of your own. In the “NAME” panel, indicate the recipient's name for him or her to be able to pick up the parcel. If the package indicates your name, the recipient might have issues receiving it.

PAYMENT AND CHECKOUT

  • WHICH PAYMENT OPTIONS DO I HAVE?

    Currently, payments can be made via PayPal, Credit Card, and AMEX. You can choose the payment method at the checkout page.

  • WHAT IS 2CHECKOUT?

    2Checkout.com is an online payment processing service that helps you do online payments.

    Nor PayPal, neither Stripe, Apple Pay, or Braintree (popular payment gateways) work in our country and we are obliged to use 2checkout.

    We also recommend to read their reviews on this website.

  • DO YOU OFFER REFUNDS?

    Ararat Box does not offer refunds, returns, or exchanges, but please, contact us with any questions or concerns you may have and we'll always do our best to help resolve any issues. You can reach us via direct messages on social media or at [email protected].

  • WILL I BE CHARGED IMPORT TAXES UPON DELIVERY?

    Some countries we ship our products to can require the customer to pay an import tax according to their state rules. Each country has their own laws and regulations. If custom charges occur, the customer is responsible for the fees.

  • CAN I BE BILLED IN A CURRENCY OTHER THAN USD?

    At this time, all the orders are processed in USD.

    The payment system will automatically convert the amount from USD to the currency of your debit card. Please, note that the box price in your local currency can differ every day based on the exchange rate at that point in time.